Recently, I asked recruiters what they would do in these situations.  This is Tony’s answers.  He has been a recruiter for 3 years with less than a year at Fusion Medical Staffing.

In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.

I would ask the nurse if this was discussed in the interview. If not I would go back to the hospital and say per our contract we didn’t agree to anything outside the distance discussed in the interview. This is typically discussed prior to submission if this is a possibility. I would listen to both sides of the story and come to a conclusion as quickly as possible. I believe in working things out and resolving the problem right away.

Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to postpartum care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response? 

I would tell her to refuse going to the NICU as it is not in her scope of practice. I would contact the hospital right away and let them know she is not comfortable floating to NICU and CANT. She can do L&D and Postpartum but not NICU. We would tell the hospital this is not safe at all for the patients.

Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?

Call the traveler as soon as you can. Send pictures to the housing leasing office and get her out of there and into a hotel until we can secure another apartment else where. Put yourself in their shoes how would you react. This is unacceptable by the apartment complex but us as recruiters are not there so we have to understand their frustration and come up with a solution right away for them.

You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?

As long as you were honest and upfront with them of what the area has to offer and they were ok with it then you we did everything we could. I would feel out the traveler and do what is best for them at this time to solve everything and make sure she was alright.

Ultimately it is up to the traveler if they are comfortable going back to work in this environment, and then of course up to the hospital if they are able to wait for her to come back after she recovers. Health and safety always come first, so if the traveler needed some time off and to find a new contract in a more appropriate area, that is what we would do.You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do?

This is a huge deal. I would contact the hospital right away to see where the disconnect was. We document everything so this should have never happened or been over looked. If there was nothing locked in then do whatever we have to do to get her another assignment or work out something with the hospital so they are not out of work.

What would you like travel nurses to know about being a great traveling nurse and making your job easier?

That we work together as a team. We give them as much money as we can upfront and are not hiding anything from them. We like everything to be a smooth transition for them. We truly try to make each travel assignment a great time for them and not every place is picture perfect. Make both my job and your job easy and be communicating weekly with good or bad things.

 

Highway Line

If you are interested in working with Tony Korth, you can email him at:  

Tony@ fusionmedstaff.com

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