Recently, I asked recruiters what they would do in these situations. Marty Rastelli has been a recruiter for 13 years with the last 2 years with Trinity Healthcare Staffing Group. Below are his responses:

In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter. 

I would empathize with the nurse in this situation and thank her for her flexibility. I would promise the nurse that we will get to the bottom of this problem and make it right. I would voice my concerns with my facility contact and kindly remind them of the commitment of flexing between the 3 hospitals. I would ask them to honor that.

Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardium care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response? 

I would immediately get a hold of my Client Account Manager and also Clinical Support. I would have the nurse explain to her NM that she has never been in the NICU and it is very dangerous for everyone involved. Client Account Manager and Clinical Support would follow up with facility ASAP.

Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?

If she is in my housing, I immediately get her into an extended stay & have my housing department find her new housing.

You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?

Fist, I make sure that she is ok.  Second, I get a Dr’s note of when she can return.  Third, we ask the facility if she can make up those 2 weeks. If not, then we have her finish out her assignment if she is able to and book her elsewhere at the end of the contract. Preferably a facility where her asthma will not be affected by her surroundings.

You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do? 

First, I get with my client account manager to find out why this happened seeing that we have a confirmation letter in place signed by the facility.  Second, I get with my nurse and find her an assignment in Las Vegas with ASAP start date.

Finals Words to Traveling Healthcare Professionals:

Please do as you say and say what you do. Being flexible is usually key to being a successful travel nurse. Give me a region that you want to work in and not specific cities.

Highway Line

If you would like to work with Marty Rastelli, you can email him at…

mrastelli@ trinityhsg.com

(take out the space)

Highway Line