Recently, I asked recruiters what they would do in these situations.

Kyle has been a recruiter for 4 years with all 4 years at TaleMed. Below are his responses:

In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter. 

The first couple of times it happens I would ask Flo to send me a write up of the situation, that way we have it documented with a time stamp. As the issue persists, I would reach out to the facility with the documented write up showing the issue and that it was not just a one time offense. I would request that she would only be floated to the facilities that were in the contract; or request compensation for the extra floating. If the issue still goes on, we may have to let the facility know that Flo will not be continuing to work through this contact.

Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardium care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response? 

All the nurses that I work with have my personal cell phone number so I would encourage them to reach out to me personally. There, I would tell Betty that if the unit she is being asked to float to is out of her competency then she should respectfully let the nurse manager know that. Again, I would ask for a write up from Betty about the situation to be ahead of the 8 ball. If a nurse is being floated to an area that is out of their competency then I have no problem pulling them from that situation and that contract if that is what is needed.

Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?

My immediate response would be to set up the nurse with alternative housing for the next couple of days. (I.E. Hotel, Extended Stay) Then I would work with our housing department in order to secure clean housing for the remainder of the assignment.

You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?

Right off the bat, I would get in touch with the nurse to see how she is feeling and send her flowers. At that point, her health is my number 1 concern so if she feels that she is unable to complete the assignment I would reach out to the facility to let them know. If she feels that she will be able to complete the facility with the proper precautions, I would inform the facility and see if they could add two weeks on to the end of the contract.

You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do? 

First, I would contact Roulette and let her know that I am working with the facility to see what the miscommunication was and how we can fix it. I would work with the facility to at least get Roulette to continue through orientation so that she can start on the floor on time. If that is not possible and facility is pushing her back, I would request compensation for the week that Roulette was there and able to start on time. The whole time, I would be in constant contact with Roulette to make sure she is up to date.

Finals Words to Traveling Healthcare Professionals:

The biggest aspect of travel nursing that makes the experience the best it to work with your recruiter as a team. Steady and transparent communication throughout. I love to build relationships with the nurses I work with which take a lot of stress out of the picture, even if unfortunate events do come up.

Highway Line

If you would like to work with Kyle Donovan, you can email him at…

Kyle.Donovan@ TaleMed.com

(take out the space)

Highway Line