Recently, I asked recruiters what they would do in these situations.

Kate has been a recruiter for 2 years and has worked with TaleMed for 3 years. Below are her responses:

In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter. 

Thanks Flo for communicating the other times she went above and beyond her contracted duties. Ask if she has spoken with the nurse manager about the extra floating distance. If she has and nothing has come of the situation, ask Flo to email a written statement about the multiple incidents as we will follow up with the account manager to resolve the problem and excessive floating in a timely manner.

Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardium care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response? 

Nurse Betty is not obligated to float to the NICU if it is out of her competency. Nurse Betty should voice this to her manager. If Nurse Betty is wanting to get experience in the NICU, request assistance when floated to this level. If not, we reach out to get more information regarding the float request to see if we, as a company, can also assist further by sending a more qualified candidate to the NICU.

Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond?

This is unacceptable. Thank Nurse Roach for reaching out. Tell Nurse Roach to give the keys back to the manager, remove all belongings from the apartment and get a hotel room for the night, TaleMed will reimburse. On our end we will speak with the housing manager and get a refund for the stay. In the meantime, we pull all of our resources to look for new ready to move in housing. Since Nurse Roach is already in the area, allow her to physically look at new options before booking if she would like.

You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?

Unfortunately, even nurses get sick. I ask Nurse Asthmatic to speak with her manager about the situation. Then ask for all medical records or notes so that TaleMed has all the documentation possible regarding the illness. If the manager agrees that the need is still available, Nurse Asthmatic may be able to return to the facility to finish out her contract once the 2 weeks are over. If not and the hospital deems necessary to cancel her contract, TaleMed accumulates the illness documentation and relays that information to the facility. We then work with Nurse Asthmatic to find a new assignment once she is feeling better.

You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do? 

First of all, this would not happen. There are too many processes for a nurse to accept a travel assignment including but not limited to official approval of a hospital’s needs, official offer from HR, compliance documents, exams, etc. However, if all of these processes fail, and this does occur, the first step is to assure Nurse Roulette that we will handle the situation. Have her head back to her hotel or apartment to relax and enjoy the day off. I would then go to my recruiting manager to find out where the lack of communication occurred and what information we need from the facility’s HR to have the assignment approved. This becomes the main priority as we work as a team to gain the approval in a timely manner while continuing to update the RN. Once this happens, Nurse Roulette will be immediately notified and she will be ready to work.

Finals Words to Traveling Healthcare Professionals:

I would say the biggest factor when considering travel nurses and their relationship with recruiters is communication. It is always of the highest importance to communicate openly with recruiters. If there is an issue be sure to communicate that to your recruiter and we will work our hardest to get the issue resolved. This is something TaleMed cannot stress enough. The biggest to a good relationship with recruiters and RNs is the ability to have an open dialogue.

Highway Line

If you would like to work with Kate Stutz, you can email her at…

kate.stutz@ talemed.com

(take out the space)

Highway Line