Recently, I asked recruiters what they would do in these situations.  Alysia has been a recruiter for almost 2 years with the last year at Fusion Medical Staffing years.  Her responses are below:

  1. In a large metropolitan area, Nurse Floating Flo contracts to float between three hospitals within a 10 mile radius of her housing. Starting in the 6th week, the company ask her to float to a hospital 15 miles away, the 7th week she goes to one on the other side of the city, that is 30 miles away, plus one that is 17 miles away. The nurse is willing to take the first few, but after the behavior continues, she has had enough and voices this to her recruiter.  I would start by talking with Flo to get all of the details. I would be sure she knows that this is not acceptable and that I am going to do everything within my power to get this taken care of for her. After getting the details from Flo I would immediately go to the client or vendor and let them know of the issue. I would remind them that Flo is only contracted to float between the 3 hospitals within 10 miles of her. If they were planning to float her to other hospitals this should have been discussed and agreed upon before the assignment began.
  2. Baby Nurse Betty is a skilled labor and delivery nurse, who also can float to post-pardium care after the delivery as well as the well-newborn nursery. At 7:30pm, the staffing company hotline gets a call stating that they want her to float to the NICU, which is beyond her competency level. What is your company’s response?  I would let the facility know that this is outside of Betty’s skill level and contract. I would also let Betty know that she does not need to float to the NICU. I would not want anything to jeopardize patient care or Betty’s license. I would then follow up with our contact at the hospital to let them know of the situation to prevent any future issues.
  3. Nurse Roach is all excited about her first travel nursing assignment. She drives 750 miles to her new assignment housing. After getting the keys from management, she opens the door and three cockroaches scurry across the floor. After further investigation, she also finds a ring of mold in the shower. She can’t stand it and immediately texts you with pictures. How do you respond? I would immediately apologize for the trouble and let her know I would put her up in a hotel for a few days so that we can figure out another housing option for her. I would then notify our housing department of the the issues so that we can find Nurse Roach another housing option right away!
  4. You have worked with Nurse Asthmatic for 3 years now and she has done a great job for you, when she takes an assignment in Southeast Colorado. She envisions magic mountains that reach to the sky, only to find that she has landed in wheat country. Not wanting to cause problems she continues to work and everything is fine, until harvest. She has an asthma attack, ends up in the hospital, and is told that she is going to miss at least 2 weeks of work related to asthma induced pneumonia. How do you work things out?  Most importantly I would make sure that Nurse Asthmatic knows that I am truly concerned about her and I want her to be able to make a full recovery. I would talk to her about what her doctor has advised and then ask what she feels would be best for her at this point. I would then contact the facility to update them on Nurse Asthmatic. I would work with both the facility and Nurse Asthmatic to determine what would be best for both. No matter what I would support my nurses decision and I would help her as much as I could!
  5. You have worked hard to find Nurse Roulette a job in Las Vegas. You send the nurse a contract that she readily accepts, signs, and sends back. The next morning the bags are packed and Nurse Roulette is on the way to the assignment of her dreams. At 0800 she is out the door and to the hospital. Checking in with HR, they inform her that there is no contract between the hospital and the company, related to the fact that it has not been approved by HR. About the same time, the recruiting manager comes to you and tells you not to send Nurse Roulette on the assignment. This shouldn’t have happened, but unfortunately it does happen. What do you do? I would immediately contact Nurse Roulette to apologize and explain what happened. I would let her know that I would be reimbursing her for her travel expenses ASAP as well as finding her another contract as close to Las Vegas as possible. I would also follow up with the client or vendor to see if a later start date was possible.
  6. Alysia would like to add: Most importantly we are a team, I am here to help you enjoy the experience of being a travel nurse! And be sure to ask lots of questions, be honest, and communicate with your recruiter — it is so much easier to find you a great travel assignment when we know what you are looking for!

Highway Line

If you are interested in working with Alysia Johnson.  You can email her at: 

alysia@ fusionmedstaff.com

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